All FAQ

What’s your guarantee or the warranty of the quality if we buy your machines?

We offer you high quality machines with 1 year guarantee and supply life-long technical support.

Do you provide customized service?

We can design the machines according your requirements.

Do you have any certificate?

We have CE, ISO, SGS certification

How about the spare parts?

We will send one year enough easy broken spare parts together with the machines, shipping together.

How long time for installation?

According your machines order, we will send one or two engineers to your plant, it will take about 10 days to 25 days.

When can i get engineers from you?

When you finish the Preparation conditions(water resource, electricity, air supply, production materials)contact with our sales people we will dispatch engineer to install the machine for you ,and train your employees to use the machine well. Normally when your preparation is done, you can contact with our sales people and cooperate us to get the visa for the engineer and our engineer will be there within 15 days.

When can I get my machine after I paid?

Normally production time is around 60~90days, the exactly depend on what kind of machine you order. The shipping time is based on your destination port.

Do you have agent and after-service stations?

So far we have agent in Iran, Ethiopia, South America. welcome to join us!

Do you provide turnkey project?

Turnkey project available We can help you to start a new company in steel tube making.

Do you have reference project?

We have reference project in most countries,If we get the permission of the customer who has brought the machines from us ,we can tell you their contact imformation,you can go to visit their factory. And you are always welcome to come to visit our company,and see the machine running in our factory,we can pick you up from the station near our city. Contact our foreign sale team you can get video of our reference running machine.